Help & FAQ

How does SRS Cleaning work?

Getting Started

How long does cleaning take?

Do you bring your own supplies and equipment?

What if I won't be home on the day?

Cancellation or skip request for reoccurring cleaning services:

- Request a free quote: You can request a free quote by contacting us at (608) 577-3449 or simply filling out the online booking form

- Schedule your cleaning: Once you’ve received your quote, you can schedule your cleaning at a time that’s convenient for you. We offer flexible scheduling options to fit your busy lifestyle.

- Let us do the work: On the day of your cleaning, we will arrive on time and equipped with everything needed to clean your home. We use only the highest-quality cleaning products and equipment to ensure a thorough cleaning.

- The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home and extras included.

- Yes, we bring all supplies and equipment needed to provide the service. We only use high-quality equipment to guarantee the ultimate care for your home. If there are any special requests for cleaning products those will need to be provided but we are happy to accommodate.

- Easy, just tell us how to gain entry when you make your booking. Most customers leave a key under the mat, in a lockbox, or provide a code for the garage door so that we can get in and out of their home for the service when they are not home. And of course, we will be sure to lock up afterward.

- If a service appointment is rescheduled/canceled/skipped less than 24 hours in advance, a cancellation fee of 50% of your scheduled service cost will be charged.

- If you would like to skip the week of your scheduled service a $50 skip fee will be applied to the catch-up cleaning if you miss a recurring cleaning. If you miss two consecutive cleanings, you will be charged the full, non-discounted price for the catch-up cleaning.

Same-Day Reschedule/Cancellation/Skip Or Lock-Out Fee:
- If you reschedule/cancel/skip the day of service or if we are unable to enter the property, there will be a cancellation fee of 100% of your scheduled service cost.